Warranty
Lifetime Color Warranty
Made to be worn. Made to keep its color.
We believe your favorite jewelry should be worn, enjoyed and become part of your everyday life.
That’s why eligible Noérel pieces are protected by our Lifetime Color Warranty.
If the gold-colored finish of your jewelry significantly fades or tarnishes under normal wear, we’ll make it right.
What does the Lifetime Color Warranty cover?
Our Lifetime Color Warranty covers significant fading or tarnishing of the gold-colored finish of eligible Noérel jewelry during normal wear.
If your claim is approved, we will replace the affected piece with the same item, subject to availability.
If the exact item is no longer available, we may offer a comparable replacement or another appropriate warranty solution.
Lifetime Warranty vs. 30-Day Returns
Our Lifetime Color Warranty and 30-Day Return Policy are separate.
Our 30-Day Return Policy determines whether an order is eligible for a monetary refund.
Our Lifetime Color Warranty protects you against covered color issues for the lifetime of the eligible product, but it is a replacement warranty — not a lifetime money-back guarantee.
This means:
Within 30 days of delivery:
You may be eligible to return your order for a monetary refund in accordance with our Return Policy.
After the 30-day return period:
If your jewelry develops a covered color issue, an approved Lifetime Color Warranty claim will be resolved through a replacement or other applicable warranty solution, rather than a monetary refund.
The Lifetime Color Warranty does not extend the 30-day refund period.
What does “Lifetime” mean?
“Lifetime” refers to the lifetime of the eligible jewelry piece, subject to the terms of this warranty.
The Lifetime Color Warranty remains available while Noérel continues to operate and offer the warranty.
If Noérel permanently ceases trading and there is no legal successor that assumes Noérel's warranty obligations, this voluntary commercial warranty will cease to be available.
This does not affect any statutory consumer rights or remedies that may apply independently under applicable law.
What isn't covered?
The Lifetime Color Warranty specifically covers significant fading or tarnishing of the gold-colored finish.
It does not cover:
- Scratches, dents or ordinary surface wear
- Broken chains, clasps or other physical damage
- Damage caused by accidents, excessive force, misuse or improper storage
- Lost or stolen jewelry
- Damage resulting from repairs, alterations or modifications performed by a third party
- Natural variation, wear, damage or discoloration of mother-of-pearl, pearls, gemstones or other natural materials
- Jewelry that cannot reasonably be verified as an authentic Noérel product
Minor surface changes that naturally occur through everyday wear are not considered significant color fading or tarnishing.
How to make a claim
If you believe your jewelry has experienced significant fading or tarnishing, contact our customer care team and provide:
- Your order number or proof of purchase
- A clear photograph of the complete piece
- Close-up photographs showing the affected area
- A short description of the issue
Our team will review your claim and contact you with the next steps.
We may ask you to return the affected piece before a replacement is issued.
Our Promise
Jewelry becomes meaningful because of the life you live while wearing it.
Our Lifetime Color Warranty means you can wear your Noérel jewelry knowing that we stand behind its color for the long run.
Wear it. Live in it. Let it become part of your story.
The Lifetime Color Warranty is a voluntary commercial warranty provided by Noérel. It does not limit, replace or reduce any statutory consumer rights or remedies available under applicable law.
